When customers seek help outside your official support channels
Helping each other, helping themselves
6 tips for building strong supply chain relationships
Taking a long-term and strategic view on supply chain partnerships
Rethinking your marketing strategy in the age of COVID-19
Like elsewhere across the world, South Africa imposed a strict national lockdown to curb
Agility is about rapidly realigning with changing customer needs
Are you keeping up with evolving customer behaviours, habits and emotions?
What can B2B companies learn about CX from the B2C world?
It’s the age of the B2B consumer—which means marketers in the B2B world may need to rethink many of their traditional practices.
How to rethink your sales strategy for 2021
When it comes to selling in a forever-changing world, the big question is how to adapt your existing strategy to accommodate a global pandemic and a struggling economy.
Five benefits of data analytics for your business
Businesses collect a wealth of data every day and must take advantage of this to deliver the experiences customers are looking for. If you're not measuring it, it means that you're ignoring the little nuggets of gold residing in your systems.
How IOT And Automation Are Influencing Entrepreneurship
The Lockdown, interruption of supply chains, and a distributed workforce are accentuating the need for innovation and entrepreneurship with countless technology opportunities emanating from these unusual times.
Are we listening well enough to hear the opportunities?
A solution-approach requires that you do less talking and more listening. We probably all know that we should listen more but it’s actually quite a difficult skill to acquire and certainly doesn’t seem to come naturally for most people.