When customers seek help outside your official support channels
Helping each other, helping themselves
Helping each other, helping themselves
Taking a long-term and strategic view on supply chain partnerships
Like elsewhere across the world, South Africa imposed a strict national lockdown to curb
Are you keeping up with evolving customer behaviours, habits and emotions?
It’s the age of the B2B consumer—which means marketers in the B2B world may need to rethink many of their traditional practices.
When it comes to selling in a forever-changing world, the big question is how to adapt your existing strategy to accommodate a global pandemic and a struggling economy.
Businesses collect a wealth of data every day and must take advantage of this to deliver the experiences customers are looking for. If you're not measuring it, it means that you're ignoring the little nuggets of gold residing in your systems.
The Lockdown, interruption of supply chains, and a distributed workforce are accentuating the need for innovation and entrepreneurship with countless technology opportunities emanating from these unusual times.
A solution-approach requires that you do less talking and more listening. We probably all know that we should listen more but it’s actually quite a difficult skill to acquire and certainly doesn’t seem to come naturally for most people.