Looking back on 2022, looking ahead to 2023

By Gary Pickford, Managing Director

The end of the year is traditionally a time to reflect on the successes, failures and progress of the months before. As we reach the end of 2022, we can be proud of the headway that we have made towards our goal of becoming a truly solutions-centred value-added distribution business. This is the culmination of not just one year of hard work, but more than six years of effort as we grasped the nettle of changing our culture from transactional distributor to solution partner.

The result is a slick, modern logistics engine; a dynamic and customer-focused team; digitalised processes and systems; strong professional services capabilities; and a roadmap for orienting a distribution business in the digital economy.

The journey is far from complete, but we have a solid foundation in place for the next phase of our evolution. Looking ahead to 2023, we are going to work closely with our channel partners as they, too, step up their transformation from transactional resellers into trusted business partners and advisors to their clients - in the large corporate, SMB corporate and the prosumer segment.

To this end, we will be focusing on three distinct strategies and actions in 2023:

1. Enabling work-from everywhere: Companies have embraced hybrid and remote work as a permanent part of their business model. They are all striving to create seamless digital journeys for their customers. We want to listen to the challenges and the problems that need to be solved, and work with our partners to provide solutions.
2. Leading the shift to zero trust security: We have identified cybersecurity and the transition to zero trust security models as an area where we can add enormous value. We have built a strong professional services team to support resellers with security implementations. The challenges of security and compliance are only growing in the hybrid work era. But specialised security skills are expensive and in short supply. This is a real pain point for the channel and end-users alike that we can help to solve.
3. Building an as-a-service capability: In 2023, we will be launching a Tarsus cloud platform that will enable our resellers to take a range of powerful, flexible as-a-service offerings to end customers. Resellers will identify annuity services on our portal that can help solve for an end customers problem. It’s a way for them to grow annuity revenues and evolve from traditional resellers into cloud partners. Watch this space for more!

While we don’t expect economic conditions to improve dramatically in 2023, we can see great opportunities for our partners and our business. We look forward to working closely with our channel partners to help solve our customers problems as we continue on our path of digital transformation and business evolution.