Warranty Information

Warranty Procedure

Log a request with Acer telephonically: +27 87 151 3400For technical Acer requests, please call: 087 151 3400

Onsite & Fetch, Repair, Return Warranty is Limited to RSA only.Units with Onsite and FRR warranties that are outside of RSA will revert to a Carry in Warranty.

Kindly ensure you have the following information available before contacting Acer:
• Acer product SNID number or the Serial number.

DOA claim is valid if the following conditions are met:
• Product has a defective hardware component.
• Product is returned within 14 Calendar days from purchase. (Client has to provide proof of purchase).

Warranty Procedure

Log a request telephonically:South Africa:0861 300 222Countries outside of South Africa:+27 11 230 5880

Log a request via email: esupport.africaen@schneider-electric.comYou will receive an automated response with a case no. If you do not receive a case number, it means your case is not logged.

Warranty Procedure

Log a request via the Check Point portal to receive a ticket number: https://www.checkpoint.com/
support-services/rma-return-process/

Warranty Procedure

Check your hardware warranty status: http://www.dell.com/support/
home/za/en/zabsdt1?app=warranty

Log a request via the Dell portal:https://www.dell.com/
support/contractservices/en-zaPlease have the following information available:
• Service Tag number and/or Case number.
• Current version of the operating system.
• Description of the problem and any troubleshooting steps already taken

Warranty Procedure

Log a request telephonically:080 016 7000

Log a request via the Dell EMC portal: https://www.dell.com/support/
incidents-online/en-za/contactus/dynamic

Please have the following information available:
• Service Tag number

Warranty Procedure

Log a request telephonically: 011 824 7400, Monday to Friday at 07:30 to 16:30.

Technical Assistance:After hours requests: 0800 025 200.Urgent requests: 011 780 8629

Please have the following information available:
• Name of your Company
• Name of the contact person on site
• Contact number, preferably a cell number
• Short description of the problem
• Order number, if available.

Warranty Procedure

Log a request telephonically: 0800 333 851

Log a request via email: h3cts@h3c.com / Support.Magic@h3c.com.

Warranty Procedure (IPG Customer)

Log a request telephonically: 086 000 1030 or 086 010 4771(A call must be logged with HP and the authorisation return form must be obtained before unit may be returned to Tarsus)

Warranty Procedure (PSG Customers):

Log a request telephonically: 086 104 4771 (Consumer) or 021 672 4036 (Commercial)

Log a request via email: doa@tarsus.co.za

Please have the following information available:
• Unit serial number
• Short description of the problem

Warranty Procedure

Log a request telephonically with HPE: 021 427 3241

Warranty Procedure

Log a request via the HPE Aruba portal: http://www.hpe.com/OfficeCon
nect/support

Warranty Procedure

Electronic software, so there is no Warranty/RMA/DOA procedure.

Log a support request via the Ivanti portal: https://forums.ivanti.com/s/
contactsupport

Warranty Procedure

Log a request via the Juniper portal: https://support.juniper.net/
support/requesting-support/

Warranty Procedure (B2C/Individual)

Log a request via the Kaspersky portal: https://support.kaspersky.com/
b2c
Log a request telephonically: 0800 448 000

Warranty Procedure (B2B/Company):

Log a request via the Kaspersky portal:https://companyaccount.ka
spersky.comLog a request telephonically: +27 11 (0) 019 5678Log a request via email: partner.support@kaspersky.com

Warranty Procedure

Log a request via email: Kingston@tarsus.co.za.

Please have the following information available:
• Hardware serial
• Short description of the problem

Warranty Procedure

Log a request via email: teamusa@tarsus.co.za.Please have the following information available:
• Model
• Unit serial number
• Short description of the problem

Log a request via the Lalela portal: https://lalelaretail.co.za/contact/

Warranty Procedure

Log a request telephonically: 0800 110 756

Please have the following information available:
• Unit serial number
• Reseller invoice date
• Short description of the problem

Warranty Procedure

Log a request telephonically: 0860 527 377.
Log a request via the Lexmark portal: https://support.lexmark.com/
en_za/warranty-service.html
Log a request via email: supportsaf@lexmark.com

Warranty Procedure

Electronic software, so there is no Warranty/RMA/DOA procedure.

Log a support request via the Microsoft portal: https://support.microsoft.com/
en-za/contactus

Warranty Procedure

Electronic software, so there is no Warranty/RMA/DOA procedure.

Log a support request via the Microsoft portal: https://support.microsoft.com/
en-us

Warranty Procedure

Log a request via the Partserve portal (OKI ASP): https://partserve.co.za/index.php
/contact-us

Please have the following information available:
• Unit serial number

Warranty Procedure

Log a request via email: teamusa@tarsus.co.za.

Warranty Procedure

Log a request via email: Kingston@tarsus.co.za.

Please have the following information available:
• Hardware serial
• Short description of the problem

Warranty Procedure

Log a request telephonically: 0800 993 558Log a support request via the Sophos portal: https://support.sophos.com and log in with your SophosID.

The following case is excluded from warranty:
• The hardware is externally damaged.

Warranty Procedure

Log a request telephonically: 021 1003 270
Log a support request via email: docksupportemea@targus.com

Warranty Procedure

Electronic software, so there is no Warranty/RMA/DOA procedure

Log a support request via the TeamViewer portal: https://www.teamviewer.com/en
/global/support/customer-support/