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Frequently Asked Questions About Dell Client Solutions Group

March 11, 2022
Read Time 3 mins

Technology powers nearly every aspect of today’s businesses, from an individual employee’s work to operations to goods and services. When properly networked, technology can be optimised to improve communication, create efficiencies and increase productivity. In this article, we unpack the most frequently asked questions about Dell Client Solutions Group, the tech company's desktop, laptop and accessories solutions branch.

Dell Technology's Client Solutions Group includes hardware, such as desktop PCs, notebooks, 2-in-1s and thin clients, software, including end-point security, peripherals and monitors, as well as third-party software and peripherals.

What Is Dell Client Solutions?

The aim of Dell CSG is to enable the digital transformation of its customers – big and small, through its portfolio of products and services. The company’s CSG offerings include hardware, such as desktop PCs, notebooks, 2-in-1s and thin clients, software, etc.

According to Scott Millard, Dell Vice President of Global Specialty Channel Sales, the future of the Dell portfolio is towards greater simplicity. The Dell Client Solutions program is an ongoing project meant to unfold over several years, continuously improving upon the existing portfolio while keeping an ear to the ground on ICT needs.

The idea of simplifying solutions is to extract the best features of the multiple products included in particular ranges and combine them into a single device for that particular purpose. For example, the Dell storage hardware portfolio currently consists of PowerStore, PowerMax, Unity XT, PowerVault, VMax, XtremeIO, PowerScale, ECS, Streaming data platform infohub, and ObjectScale. Each of these is custom-built for specific data storage needs and offers storage solution packages that are highly individualised to a particular context or need. The idea of integrating all of these packages into one single package, applicable to all data storage needs and contexts seems impossibly ambitious and unattainable.

Millard, however, maintains that, along with Dell's storage hardware partners that are already or will become part of the Dell Technologies Partner Program, such an outcome is indeed possible. With advancements in ICT over the past two decades tending to more and more diversified product offerings from different Big Tech companies, it may indeed be high time to turn that trend towards greater simplicity, unified solutions, and single, multi-functional devices that can handle everything currently being performed by a diverse set of products into a single, streamlined range of products.

What Is The Difference Between Dell ISG and Dell CSG?

Dell Technologies operates across two business units. The Infrastructure Solutions Group segment includes servers, networking, and storage, as well as services and third-party software and peripherals that are closely tied to the sale of ISG hardware. The Client Solutions Group (CSG) segment consists of sales to commercial and consumer customers of desktops, thin client products, and notebooks.

What Are Dell CSG Products?

An important and highly beneficial feature of the Dell range of products and services is how easily they integrate with a variety of other ICT products and solutions, offering you a unified ICT "toolbox" centred around functionality rather than branding. Dell's long-standing collaboration with mega-brands like Microsoft, Oracle, and SAP gives them the necessary edge to provide the most advanced client solutions.

Broken into three groups, Dell CSG offers laptops and notebooks, desktops and accessories or peripherals.


Since the start of the global pandemic in 2020, the demand for notebooks and laptops grew by more the 25%. With a number of external variables, such as the pandemic, the way we live and use ICT has changed dramatically. For Dell, this meant that in the development phases of products such as the XPS range, extensive research needed to be conducted among their target audience to fully understand the new demands that the changing environment of work and life means for them, and for what has now become expected from the ICT sector and the devices it produces.


With heavy-hitter performance cloaked by an understated minimalist design, creators, gamers, and virtually anyone who wants to amplify their passions can now own a sophisticated PC with workhorse performance.

Dell's XPS customers have relentless spirits and are always ready to take on their next challenge. They’re always learning, growing, and expanding their skill sets. That’s why it’s important to have a PC that is customisable, so the system can grow to meet increased performance demands over time. Using the tool-less entry chassis, you can easily upgrade the CPU, GPU, memory, storage, and more to keep pace with new technology as it becomes available. You’re essentially investing in technology that can scale as your passion does.


The two concepts of peripheral tools and central efficiency seem to be incompatible and mutually exclusive. With Dell's range of peripheral tools, you can get more out of the devices linked up to your computer.

Let's start with monitors. It seems like a no-brainer, but bigger monitors mean better computing. With more space on your screen, you can see more windows, spend less time scrolling and minimise time spent looking for the programs you need. When it comes to monitors then, there are three things to consider: Size, display (such as the LCD display which is now standard), going widescreen, and if you should use dual monitors.

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