call: (+27) 11 531 1000
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Job Details:
Are you passionate about digital transformation and IT distribution? Do you thrive in a dynamic, fast-paced environment where you can make a tangible impact on both operational efficiency and customer experiences? If so, we have the perfect opportunity for you!
We are looking for an individual to join our Digital Team as a TDP Operations Administrator.
As the TDP Operations Administrator, you will play a pivotal role in enhancing our digital and omnichannel environment by focusing on operational management, customer engagement, and promotional coordination. This role is ideal for someone with a strong background in digital technologies and a keen understanding of the IT distribution industry
If you are ready for the challenge, please apply.
Requirements:
Education
- Bachelor’s degree or diploma, typically in business management or a related field is preferred.
- Grade 12 or equivalent.
Experience
- 1+ years of experience in a similar role in a related industry.
- Experience in digital transformation and a keen interest in digital technologies
Skills
- In-depth knowledge of the IT technology and distribution industry.
- Familiarity with digital marketing tools and platforms.
- Strong written and verbal communication skills for creating marketing materials and collaborating with team members.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Proficiency in Microsoft Office Suite.
Personal Attributes
- Collaborative team player with an open communication style.
- Adaptability to changing priorities and a fast-paced work environment.
- Strong attention to detail and commitment to high performance.
- Creativity, problem-solving, and willingness to take calculated risks.
- Ability to set and achieve personal goals.
- Dedication to the motivation and well-being of team members.
- Proactive in identifying training needs and providing feedback.
Responsibilities
Operational Management:
- Process back orders and manage order payments efficiently.
- Maintain and manage the TDP Online chat feature on the portal.
- Handle high-value order authorisations and monitor for potential fraud.
- Keep the outstanding order report up to date and accurate.
Customer Engagement:
- Provide technical website support for customer service queries.
- Liaise with product teams to manage queries and returns effectively.
- Partner with stakeholders to resolve TDP order queries promptly.
Promotional Coordination:
- Collaborate with product teams to negotiate and secure TDP deals.
- Contribute to promotional offerings, broadsheet-themed content, and ensure adherence to promotional deadlines.
- Provide timely promotional pricing updates to the Online-Admin team.
Additional
- Own reliable transport
- This is an office-based position in the Woodmead branch
A more comprehensive job description will be available upon successful application.
All required qualifications will be verified by an independent provider on behalf of Tarsus.
Please note: The company is under no obligation to fill this position, should you not have had any feedback within 2 weeks of submitting your application, you may consider your application unsuccessful.