Senior Pre-sales Engineer - JHB - #577-11

Job Details:

Are you passionate about designing innovative network solutions and delivering top-tier technical support? We are looking for a Senior Pre-Sales Engineer to join our dynamic team.

In this role, you will leverage your expertise in wired and wireless networking, security concepts, and infrastructure design to provide exceptional pre- and post-sales technical support.

You’ll play a critical role in architecting and implementing computer network infrastructure solutions, tailoring designs to meet user and corporate needs. Your analytical mindset and ability to focus on high-level design and strategic planning will ensure you select and configure the most effective data communication components to drive business success.

If you are ready for a challenge, please apply.

Requirements:

Educational

• Grade 12 or equivalent.
• Tertiary qualification preferable: A+ and N+ or National Diploma in Information Technology or Electronics.

Experience

• 5+ years technical experience in the IT industry.

Skills

• In depth product knowledge.
• Excellent communication skills; verbal and written.
• Excellent persuasion and negotiation skills.
• Strong planning and organising skills.
• Proficient in MS Office suite, specifically advanced skills in Excel.

Personal Attributes

• You have a strong organisational and methodical approach to tasks.
• You possess analytical problem-solving skills with a sharp focus on prioritisation.
• You excel at working effectively under pressure in a fast-paced environment.
• You demonstrate resilience and thrive in demanding, high-pressure settings.
• You excel in collaborating with others to achieve shared goals.

Responsibilities

Pre-Sales Technical Support

• Address technical requirements by responding to queries and building solutions using relevant information sources.
• Match competitor solutions with in-house equivalents, considering variables like integration with older technology.

Technical Service

• Troubleshoot technical issues via phone and in-office repairs, liaising with vendors when necessary.
• Provide technical advice to stakeholders and support problem resolution, including site visits when needed.

After-Sales Support

• Guide customers on solution implementation and fault resolution, referring them to appropriate providers.
• Ensure compliance with policies and procedures during guarantee periods.

Design Technical Solutions

• Develop tailored technology solutions by analysing client needs, location, and other factors.
• Recommend efficient and practical solutions considering broader technological implications.

Product Knowledge Facilitation

• Enhance knowledge through presentations and training workshops for stakeholders and new staff.
• Leverage online resources and technical documentation to prepare training content.

Additional

• Reliable transport.
• This is an office-based position in the Woodmead branch.

A more comprehensive job description will be available upon successful application. 

All required qualifications will be verified by an independent provider on behalf of Tarsus.

Please note: The company is under no obligation to fill this position, should you not have had any feedback within 2 weeks of submitting your application, you may consider your application unsuccessful.