Pre-sales Engineer - TD - JHB
Location: Woodmead branch
Department: Sales
Job Type: Permanent
Purpose of the Role:
To provide pre- and post-sales technical support for specific products as well as solutions architecture, which promotes a positive image of the company.
Key Responsibilities:
Provide pre-sales technical support
- Respond to email and telephonic queries from a variety of stakeholders, establishing technical requirements.
- Access relevant information from various sources to build an appropriate solution.
- Use knowledge and experience to explore variables, which may affect practical implementation, including any requirements to integrate with older technology.
- Provide information on “in-house” equivalents to competitor solutions; by checking specifications to propose an accurate match.
- Ensure that all components have been included to achieve a successful implementation.
Provide a technical service
- Provide telephonic advice on resolution of technical problems experienced, using Product knowledge to troubleshoot appropriately.
- Attend to technical faults on equipment brought to the offices, find and repair the faults or assist in contacting the Vendor for final resolution if required.
- Provide advice to various internal stakeholders, including “TBay” and “Configuration centre” on appropriate technical solutions and resolution of technical problems experienced, making site visits as appropriate.
Provide after sales support
- Provide guidance to customers on implementation of solutions, conducting fault finding as required.
- Advise customers who to engage with to resolve technical problems experienced with the Product by referring them to an appropriate provider.
- Check compliance with the relevant policies and procedures for guarantee periods.
Design technical solutions
- Plan new technology solutions for Re-Sellers/Clients, analysing requirements with due consideration to location, staff numbers and other relevant factors.
- Use knowledge of broader technological implications to formulate a solution, which is workable and efficient.
- Use Product guidelines and other information accessed to recommend the appropriate technology.
Facilitate Product knowledge
- Present information regarding technical capability to Re-Sellers and internal stakeholders at various forums to enhance product knowledge.
- Conduct training workshops on technical functionality for new staff, as required. Use online resources and specification sheets to inform content of presentation.
Manage self-development
- Agree individual development plan annually with the BU Manager, focusing on skills gaps identified in performance discussions.
- Attend training scheduled according to the development plan, demonstrating skills and knowledge acquired.
- Ensure that functional knowledge is relevant and continually updated.
- Attend Vendor training on products, achieving technical certification (specific to vendor) necessary for work to be conducted.
- Demonstrate a sound understanding of all aspects related to Product in terms of its technical attributes.
Education
A+ and N+ or National Diploma in Information Technology or Electronics.
- Various Industry applicable certifications.
Experience
5 years + technical experience in the IT field.
Technical Skills & Knowledge
- Detailed Technical knowledge of Wired and Wireless Networking Concepts and Design; Security concepts and design.
- Ability to architect, design and implement computer network infrastructure solutions.
- Analytical skills with the ability to focus on high-level design and planning by selecting the appropriate data communications components and configuring them to meet user and corporate needs.
- In depth product knowledge.
- Presentation skills.
Behavioural Skills:
- Strong persuasion and negotiation skills.
- Strong planning and organising skills.
- Enthusiastically productive.
- Ability to build relationships with internal sales teams.
- Ability to take own initiative.
- Conflict management skills.
- Ability to cope with stress.
- Excellent verbal and written skills.
Working Conditions:
- Office-based with standard business hours (some flexibility may be required).
- May be required to work overtime occasionally depending on business needs.
Additional
- Reliable transport.
- This is an office-based position in the Woodmead branch.
Please note: The company is under no obligation to fill this position, should you not have had any feedback within 2 weeks of submitting your application, you may consider your application unsuccessful.
To apply for this position, please send your CV and supporting documents to: recruitment@tarsus.co.za
