Key Account Manager: (SADC) - JHB - #599-03

Job Details:

Are you a digitally savvy sales and service professional with exceptional communication skills, looking to thrive in the technology distribution industry? If so, this could be the perfect opportunity for you.

We are seeking a Key Account Manager to join the SADC team in Woodmead. In this role, you will be responsible for delivering top-tier customer service, maintaining seamless and effective communication with clients, and ensuring operational excellence.

Your primary focus will be driving sales activities to meet specific sales and margin targets while fostering strong relationships with our customers.

If you are ready for a challenge, please apply.

Requirements:

Education                                                     

• Grade 12 or equivalent.
• Tertiary qualification preferable; a diploma in Sales or Customer Service is ideal.

Experience

• 3+ years in a Sales or Customer Service role at a distributor, vendor or reseller level will be an advantage.

Skills

• Financial and business acumen, including an understanding of ERP and CRM systems.
• Demonstrable evidence of excellent customer relationship management, service delivery, and communications skills.
• Experience using digital sales tools in a customer-centric role.
• IT and Tech industry experience will be advantageous.
• Experience working in the SADC region.
• Proficiency in MS Office, particularly advanced Excel skills.

Personal Attributes

• You possess excellent communication skills, both verbal and written, enabling clear and professional interactions.
• You excel in time management, ensuring that tasks and priorities are handled efficiently.
• You are highly detail-oriented, ensuring that every aspect of the account is managed with precision.
• You have a customer-centric mindset, focusing on delivering exceptional service and building strong relationships.
• You are adaptable and can quickly respond to changing priorities and client needs.
• You are proactive, identifying opportunities for improvement and taking the initiative to address them.
• You are a team player, collaborating effectively with colleagues and stakeholders to achieve shared goals.

Responsibilities

 Develop and Maintain Client Relationships

• Build and nurture trust-based relationships with a portfolio of major clients.
• Gain a deep understanding of key customer needs and business requirements.
• Act as the primary point of contact for key clients, ensuring seamless communication.

Business Growth and Sales Enablement

• Identify and propose solutions that align with customers’ objectives to expand relationships.
• Play an active role in generating new sales opportunities to build long-lasting partnerships.
• Work closely with the Tarsus sales team to drive sales enablement and business growth.
• Maximse the quote-to-invoice ratio to improve efficiency and revenue.

Service Delivery and Customer Satisfaction

• Ensure the timely delivery of products and services that meet customer expectations.
• Address and resolve customer issues and complaints promptly to maintain trust and satisfaction.

Reporting and Performance Tracking

• Prepare and present regular reports on progress, forecasts, and key account metrics to internal and external stakeholders.
• Comply with vendor-specific requirements for reporting, pipeline management, and forecasting.

Training and Certification

• Meet training and vendor certification requirements to stay updated on industry standards and best practices.

Additional

• Reliable transport.
• This is an office-based position in the Woodmead branch.

A more comprehensive job description will be available upon successful application. 

All required qualifications will be verified by an independent provider on behalf of Tarsus.

Please note: The company is under no obligation to fill this position, should you not have had any feedback within 2 weeks of submitting your application, you may consider your application unsuccessful.