Monique Nel

April 23, 2026

Location: Woodmead branch
Department: Debtors
Reports to: General Lead:  Compliance, Customer and Risk
Job Type: Permanent

Purpose of the Role:

The Compliance Analyst will be responsible for managing the process of opening new client accounts and ensuring compliance with Financial Intelligence Centre (FIC) regulations. This role involves coordinating the onboarding process, verifying documentation, maintaining compliance, and providing administrative support. The ideal candidate is detail-oriented, has strong communication skills, able to work under pressure and is proficient in regulatory compliance.

 Key Responsibilities:

 New Account Onboarding:

• Coordinate the end-to-end process of opening new client accounts.
• Collect and verify all required documentation and information from new clients.
• Ensure all client information is accurately entered into internal systems.

2. FIC Compliance:

• Ensure all new account openings comply with FIC regulations and uploaded in the E-FICA system.
• Conduct thorough Know Your Customer (KYC) and Anti-Money Laundering (AML) checks, through the E-FICA system.
• Maintain accurate and up-to-date records of client information in compliance with FIC requirements, within the E-FICA system.
• Report any suspicious activities or transactions in accordance with regulatory guidelines the FIC Compliance Supervisor and/or Head of Risk and Compliance.

3. Customer-Centric Approach

• Serve as the primary point of contact for new clients: Manage the account opening process by providing clear instructions and support, addressing any questions or concerns to ensure a smooth onboarding experience.
• Build and maintain strong customer relationships: Actively listen to customer needs and enhance satisfaction and foster loyalty.
• Maintain regular communication: Keep clients informed throughout their journey, ensuring transparency and building trust to promote long-term engagement.
• Ensure a customer-first mindset: Prioritize customer experience in all interactions with timely, professional, and empathetic communication.
• Collaborate across teams: Work closely with sales, marketing, and support teams to align business strategies with customer needs and feedback.
• Continuously improve service delivery: Use customer insights and feedback to refine processes, improve products, and enhance overall value propositions.

4. Documentation and Record Keeping:

• Prepare, review, and maintain accurate records of all account opening documentation.
• Ensure all client information is securely stored and managed in accordance with data protection regulations.
• Update internal systems and databases with new client information.

5. Coordination with Internal Departments:

• Work closely with the sales, compliance, and finance teams to facilitate the account opening process.
• Communicate and coordinate with relevant departments to resolve any issues or delays, escalate as need to GL Compliance, Customer & Risk.
• Monitor the status of new account applications and provide regular updates to management.

6. Process Improvement:

• Identify opportunities to streamline and improve the account opening and compliance processes.
• Assist in the development and updating of policies and procedures related to new account openings and FIC compliance.

7. Administrative Support:

• Provide general administrative support to the team as needed.
• Assist with scheduling meetings, preparing reports, and other administrative tasks.
• Handle incoming and outgoing communications related to account openings and compliance.

Education:

• Education: High school diploma or equivalent; additional education or certification in finance, accounting, or business administration is a plus.
• Experience: Previous experience in an administrative or clerical role, preferably within a financial or corporate environment.

 Skills:

• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Detail-oriented with strong analytical and problem-solving skills.
• Knowledge of FIC, POPI, PAIA regulations and compliance requirements.
• Confidentiality: Handling sensitive information with discretion.
• Ability to work independently and collaboratively within a team.
• Professional demeanour and strong interpersonal skills.
• Able to work under pressure.

 

Working Conditions:

• Office-based with standard business hours.
• May be required to work overtime occasionally, depending on business needs.

Additional 

• Reliable transport.
• This is an office-based position in the Woodmead branch. 

Please note: The company is under no obligation to fill this position. Should you not have had any feedback within 2 weeks of submitting your application, you may consider your application unsuccessful. 

To apply for this position, please send your CV and supporting documents to: hr@tarsus.co.za