Over the past 12 months, businesses and their employees have endured a great deal of unwanted change. Yet these difficult times have also opened our eyes to how resilient and adaptable enterprises and people are in a crisis.
Businesses collect a wealth of data every day and must take advantage of this to deliver the experiences customers are looking for. If you're not measuring it, it means that you're ignoring the little nuggets of gold residing in your systems.
The Lockdown, interruption of supply chains, and a distributed workforce are accentuating the need for innovation and entrepreneurship with countless technology opportunities emanating from these unusual times.
Many IT departments were poorly prepared for the challenges of remote work, opening gaps for end-users to find workarounds for apps and services they could not access from home.
The growing maturity and adoption of machine learning and AI is helping to usher in the next era of disruption and companies, employees and public sector are mostly unprepared for the levels of change we can expect within the next 10 years.
COVID-19 has forced many of these enterprises to accelerate their digital transformation strategies by a matter of years however, most have not transformed their cultures for the world beyond the pandemic.