Acer own their warranty and as such all repairs & DOA's are done by Acer at their Sunninghill Offices:
Location: Acer Group, Acer House, Naivasha Road, Sunninghill, Sandton, Johannesburg.
National Call Centre: 0861-653-653 (8-5pm Monday to Friday)
Customers can check warranty status on products here.
Download the full DOA Process PDF here
In addition some extra URLs of importance:
http://www.acer.co.za/ac/en/ZA/content/support
http://dealercare.acer-euro.com/
Other important information:
Driver Downloads: http://support.acer-euro.com
Email requests for spare parts to: aaf_sparepart@acer-euro.com
Logging a call: aaf_logcall@acer-euro.com or contact the call centre
In addition Acer offer extended warranty options on their notebooks and desktop offerings – namely Acer Advantage.
This is a physical product we deliver to customers and they are required to register the extended warranty on Acer’s web site.
Contact the Tarsus Acer Team for further assistance
APC own their warranty and as such all repairs & DOA's are done by APC at their Kyalami Offices:
Location: 610 Kyalami Boulevard, Kyalami Business Park, Midrand, Johannesburg 1685.
National Call Centre: 0861-272877 (8-5pm Monday to Friday)
Outside of South Africa you need to dial +27 21 819 7056 (8-5pm Monday to Friday)
In addition some extra URLs of importance:
APC Support Website
Contact the Tarsus APC Team for further assistance
ASUS own their warranty and as such all repairs & DOA's are done by Asus South Africa:
Asus Repair Center:
Address:
Northdowns, Buliding NO 3.
17 Georgian Crescent
Bryanston, Johannesburg
National Call Centre: +27 11 7835450
Online Support Information:
http://support.asus.com/ServiceHome.aspx?SLanguage=en
Additional Authorized Service Centres:
Let Me Repair Branches - http://www.letmerepair.co.za
Computer Repair Technologies - http://www.123crt.co.za/branches/
Cisco Support:
Customers are to please contact your Tarsus Account Managers
Cisco DOA Claims:
Customers are to please contact your Tarsus Account Managers
In addition some extra URLs of importance:
Cisco Support Website
Contact the Tarsus Cisco Team for further assistance
Dell own their warranty and as such all repairs & DOA's are done by Dell South Africa
Warranty Claims & Repairs:
Customers are to please contact Dell support centre: +2711 709-7710 (8-5pm Monday to Friday)
Dell DOA Claims:
Customers are to please contact Dell support centre: +2711 709-7710 (8-5pm Monday to Friday)
In addition some extra URLs of importance:
Dell Support Website
Contact the Tarsus Dell Team for further assistance
Gateway own their warranty and as such all repairs & DOA's are done by Gateway at their Sunninghill Offices:
Location: Acer Group, Acer House, Naivasha Road, Sunninghill, Sandton, Johannesburg.
National Call Centre: 0861-653-653 (8-5pm Monday to Friday)
Download the full DOA Process PDF here
In addition some extra URLs of importance:
Gateway Support Website
HP own their warranty and as such all repairs & DOA's are done by HP South Africa & Redington
Redington will as of 1 August 2012 be the national service provider and can be contacted at the following addresses and contact details:
Johannesburg:
Redington IT Services Pty Ltd.
Unit No:10, Alphen Square South
16th Road - Midrand
South Africa
Tel. No: 011 0262247, 0861 733 464
(if calling from outside SA +27 11 0262247).
Durban:
Redington IT services PTY Ltd.
Unit 5 , Equinox building
Millenium Boulevard , Gateway
Umhlanga , Durban
South Africa .
Durban Telephone number: : 031 8281685, 031 8233551
Cape Town:
Redington IT Services PTY Ltd.
Unit 9 , Freeway Park
Cnr Berkley & Upper Camp Roads
Ndabeni , Maitland
Capetown
South Africa
Cape Town Telephone number: 0218368765, 0218368764,
HP DOA Claims:
Customers are to please contact HP support centre: +27860 001 030 (8-5pm Monday to Friday)
- Please download the full Tarsus HP DOA procedure here
Please note that HP IPG Consumer is introducing a new support model for In-Warranty customers in South Africa.
The process below is for IPG CONSUMER WARRANTY REPAIRS ONLY and kicks in on day 31 from the reseller’s invoice date.
Which units are affected?
HP IPG (Imaging & Printing) Consumer units. Products serviced through the new model:
HP Deskjet
HP Photosmart
HP PSC
HP OfficeJet
HP Fax
HP LaserJet 1018/1020/1022
HP LaserJet P1005/P1006/ P1102/P1505/ P1560/P1566/P1606
HP LaserJet M1120/M1319/M1132/M1212/M1214/M1536
HP Color LaserJet CP1025/CP1215/CP1515/CP1518/CP1525
Exceptions:
HP OfficeJet 9000
HP Color Inkjet CP 1700
Deskjet 350/ 450/1180/1220/1280/9300/9600
Who will do the repairs?
- Redington will be the IPG Consumer Support - repair partner in RSA
- During the ramp up they only repair units in Johannesburg but in the very short time they will start to repair units in CPT and DBN.
Where is the new Redington Locations?
- You can reach from HP support web : http://www8.hp.com/za/en/support-drivers/benchrepair/provider.html
Does the DOA process change?
- No, contact Center phone number for HP IPG Consumer Support 0860 104 771
In addition some extra URLs of importance:
HP Support Website
Large Format Printers: DOA Process
http://h20560.www2.hp.com/portal/site/cpc?ac.admitted=1318598046413.2043657423.1959898185
Contact the Tarsus HP Team for further assistance
IBM own their warranty and as such all repairs are done by IBM:
Customers are to please contact IBM Call Centre: +2711 302 8888 or 0861 999 111
Download IBM SA Warranty Guide
In addition some extra URLs of importance:
IBM Support Website
Contact the Tarsus IBM Team for further assistance
Carry-in repairs on Lenovo Idea or Think-branded products are now handled by PartServe in Linbro Park, Johannesburg - with immediate effect - as the IBM Centre in Jetpark has closed.
Furthermore, all IBM centres throughout South Africa will be transferring their Lenovo repairs to PartServe - to be finalised by 15 October 2011.
Lenovo apologises for any inconvenience this may have caused.
Contact Partserve +27 11 201 7777 | www.partserve.co.za
View the Lenovo Notice Here
Download Lenovo Call Placement Guide
Download Lenovo SA Warranty Guide
In addition some extra URLs of importance:
Lenovo Support Website
Contact the Tarsus Lenovo Team for further assistance
Linksys Support:
Customers are to please contact Linksys Support Call Centre: +27 11 267 1005
Linksys DOA Claims:
Customers are to please contact Linksys Support Call Centre: +27 11 267 1005
In addition some extra URLs of importance:
Linksys Support Website
Contact the Tarsus Linksys Team for further assistance
Customers are to please contact Meissner support for warranty & DOA claims:
Meissner Johannesburg
Cnr Osborn & Esandar Road, Wadeville,
Johannesburg
(011) 824-0202
Meissner Capetown
12 Hawkins Ave, Epping 1
Cape Town
(021) 531-1338
Meissner Durban
Unit 3, 99 Intersite Ave,
Umgeni Business Park,
Durban
(031) 263-0708
Meissner Witbank
Eitemal / Langenhoven Sts,
Witbank.
(013) 692-3066
Contact the Tarsus Meissner Team for further assistance
In addition some extra URLs of importance:
Download Oki Drivers & Software
Contact the Tarsus Oki Team for further assistance
How to Contact Support:
You can contact Riverbed Support online or over the phone.
The preferred way is to open a case on the Riverbed Support web site at https://support.riverbed.com. An online case provides the fastest access to Riverbed support representatives.
Once you create a case, your request will be routed to the appropriate person, and they will get in touch with you as soon as possible.
Riverbed also provides phone support.
Global Support: +1 415 247-7381
Riverbed DOA Claims:
Customers are to please contact your Tarsus Account Managers
In addition some extra URLs of importance:
Riverbed Support Website
Contact the Tarsus Riverbed Team for further assistance
Samsung own their warranty and as such all repairs and replacements are done by Samsung:
Customers are to please contact Samsung Electronics Call Centre: +27 86 072 6786
Please note that Tarsus does not accept any fault items. Customers are advised to use one of the allocated service providers.
Download a full listing of service centers here
In addition some extra URLs of importance:
Samsung Service Policy & Warranty
Samsung Service Locations
Contact the Tarsus Samsung Team for further assistance
Targus own their warranty and as such all repairs and replacements are done by Targus:
Customers are to please contact Targus Call Centre: +2712 661 2260 (8-5pm Monday to Friday)
In addition some extra URLs of importance:
Targus contact details
Targus Support Website
Contact the Tarsus Targus Team for further assistance